Terms and Conditions Canada

RIMbosh logistiques

Terms and Conditions of Service

1. Introduction

R.I.M. Logistics Ltd. (RIM) and RIMbosh logistiques provides services to customers as a customs broker, domestic freight forwarder, domestic property broker, international air carrier and non-vessel operating common carrier. Except as otherwise set forth herein or in a fully executed written agreement between RIM and Customer, these Terms and Conditions govern all such services provided by RIM for Customer; and supersede any conflicting terms and conditions contained in any Documentation, oral agreement, promise, representation or understanding between or among the parties, including those in any bills of lading or waybills. RIM Master Contract for Warehouse and Other Logistics Services Terms and Conditions applies to all warehousing as posted at https://www.rimlogistics.com/terms-and-conditions/.
No agent or employee of the parties may alter these Terms and Conditions, unless in writing and signed by both parties. The signature of any driver or agent of RIM on any Documentation shall be solely for the convenience of the party tendering such shipment and shall not constitute an acceptance by RIM of any terms which vary from these Terms and Conditions.

2. Definitions

”RIM” shall mean RIMbosh a Canada corporation providing services to Customer(s).
“Customer” shall mean the person or entity to whom RIM is rendering service, as well as their principals, agents and/or representatives, and their shippers, importers, exporters, carriers, secured parties, warehousemen, buyers and/or sellers, shippers’ agent, insurers and underwriters, break bulk agents and consignees and any party having an interest in the shipment or service. It is the responsibility of Customer to provide notice of these Terms and Conditions to all such principals, agents and/or representatives with an interest in the Shipment.
“Documentation” shall mean all information received from Customer or any Third Party acting for the Customer, or RIM whether in paper or electronic form.

3. RIM as Agent

RIM acts as the agent of Customer for the purpose of providing RIM services for Customer, including without limitation, duties in connection with the entry and release of goods, poste entry services, the filing of export documents on behalf of the Customer, and all other dealings with government agencies, or for arranging for transportation services or other logistics services in any capacity other than as a carrier. As to all other services, RIM acts as an independent contractor in relation to Customer.

4. Quotations Not Binding

Quotations as to fees, rates of duty, freight charges, insurance premiums, and other charges given by RIM to Customer are for informational purposes only and are subject to change without notice; no quotation shall be binding upon RIM unless RIM in writing agrees to undertake the handling or transportation of the shipment at a specific rate or amount set forth in the quotation and payment arrangements are agreed to between RIM and Customer.

5. Review and Disclosure

(a) Customer shall review for accuracy all declarations and all other documents that RIM prepares or files with any Third Party for or on behalf of Customer. Customer shall immediately inform RIM in writing of any error, discrepancy, incorrect statement, or omission within any declaration or other document that RIM prepares or files for or on behalf of Customer. Customer is solely responsible for any inaccuracies in the foregoing declarations and other documents. (b) Customer shall disclose to RIM any and all information required to import, export, or enter any goods that are the subject of services provided by RIM to or for Customer. In preparing and submitting customs entries, export declarations, applications, documents, and export data to any Third Party, RIM may exclusively rely on the contents of the Documentation and on all other information furnished by Customer or by any Third Party acting for or on behalf of the Customer, and RIM shall not be required to verify the accuracy or completeness of such Documentation and other information. Customer warrants and represents to RIM that the information set forth on the face of the RIM waybill, bill of lading(s), or other shipping document, or the information supplied to RIM, or electronically regarding any shipment(s), is complete and accurate; and that each package and/or article in the shipment(s) is properly and completely described including correct weight and measurement, is adequately packaged to protect the enclosed goods from loss or damage with ordinary care in handling, is properly classified, described, packaged, marked and labeled and is in proper condition for transportation according to the applicable regulations of Canada, including without limitation all regulations governing the transportation of Dangerous Goods for domestic ground transportation as well as the current edition of the International Air Transport Association (IATA) Dangerous Goods Regulations based on ICAO regulations. Customer’s violation of any of these warranties will excuse RIM from any liability whatsoever for damage to any item(s) incurred as a result of such violation, and shall also cause Customer to be liable to RIM for all claims, fines, penalties, damages, costs, or other sums, including reasonable attorneys’ fees, incurred by RIM as a result of such violation.

6. Third Party Liability Limitations and Other Third Party Terms and Conditions.

Third Parties to whom RIM entrusts Customer’s goods may impose terms and conditions of their service, including limiting their liability for loss or damage. Absent the Customer’s written request, RIM is not required to inform Customer regarding any such liability limitations or other terms or conditions of a Third Party. RIM will request coverage from the Third Party exceeding the Third Party limitation and the Third Party’s modification or waiver of its other terms and conditions only upon written instructions from the Customer, and Customer shall pay all charges therefore. Absent written instructions from the Customer, RIM may at its discretion tender the Customer’s goods to a Third Party subject to the Third Party’s limitations of liability and subject to all other terms and conditions of the Third Party’s service. Customer must give RIM the foregoing written instructions when Customer requests RIM’s services for a particular transaction.

7. Insurance

The Company is not obliged to procure insurance on Customer’s behalf absent Customer’s written request when Customer requests the Company’s services for a particular transaction. Customer shall pay all premiums and costs incurred by the Company in connection with procuring requested insurance. In the event insurance is provide by RIM to Customer, any and all deductibles, exclusions, restrictions or exceptions will apply.

8. General Responsibilities

(A) RIM shall exercise reasonable care in the discharge of its obligations including the selection and instruction of third parties that provide any services engaged on behalf of the Customer.
(B) RIM shall arrange transport and any related services within a reasonable time after receiving the Customer’s instructions.
(C) If it has reasonable grounds for departing from any of the Customer’s instructions, RIM can do so without prior authorization from the Customer, but must act with due regard to the interests of the Customer, and, as soon as possible, inform the Customer of its actions and any additional charges resulting therefrom.

9. Limits of Liability

RIM shall not be liable for loss, damage, delay or monetary losses of any type caused by: acts of God; acts of public authorities acting with actual or apparent authority; strikes; labor disputes; weather; mechanical failures; aircraft failures; civil commotions; acts or omissions of customs or quarantine officials; acts of carriers related to security; the nature of the Shipment or any defects thereof; acts of public enemies; hazards incident to a state of war; acts of terrorism; or acts, defaults or omissions of the shipper, including but not limited to, inadequate or improper packaging, marking, addressing or the provision of incomplete or inaccurate shipping instructions, Documentation or related information. RIM shall not be liable for loss, damage or deterioration from delay, consequential loss or damage, damage or destruction of cargo from extremes of temperature, changes of atmospheric pressure, inherent vice or moth, insects, vermin, infestation, wear and tear or deterioration. RIM shall not be liable for loss or damage to shipping containers or any exterior packaging. RIM’ liability for loss, damage, delay or other monetary losses suffered in connection with services performed by RIM is limited as set forth below unless Customer and RIM agree, prior to RIM rendering services with respect to a Shipment, to greater liability by RIM or to coverage through RIM’ all risk marine policy, up to the actual or declared value of the Shipment, subject to a fee for such increased liability or coverage:
Compensation for any claim for which RIM is liable shall not in any event exceed 2 SDR (SDR = Special Drawing Rights) per kilo of the gross weight of the goods that are the subject of the claim. Without prejudice to any other conditions herein or other defences available to RIM, in no circumstances whatsoever shall RIM be liable to the Customer or owner for
(a) consequential or indirect loss, including loss of market, except as provided for in paragraph (b);
(b) loss of, damage to or consequential or indirect loss caused by delay or deviation in connection with the transport of goods in a sum in excess of twice the difference between the charges invoiced by RIM and amounts paid by RIM to third parties for transport or other service related to those goods;
(c) amounts in excess of a maximum recoverable of 75,000 SDR’s per transaction.
Upon the Customer’s written request, RIM may accept liability in excess of these limits provided the Customer pays RIM’S additional charges for such increased liability. The Customer can obtain details of these charges from RIM.
At the time of delivery, the consignee/receiving party must note on the delivery receipt any exceptions to the count or condition of the shipment or the shipping containers. RIM shall not be liable for concealed loss or damage not noted on the delivery receipt and/or not consistent with visible signs of damage to the outside shipping container(s), unless Customer provides written notice to RIM within 48 hours of delivery and is able to prove that such loss or damage occurred while the shipment was in RIM or RIM agent possession. A clear delivery receipt shall be prima facie evidence of ordinary care in handling and receipt of the shipment(s) in full and in good condition. Notations such as “subject to inspection or count” will not be considered evidence of damage or shortage. In no event shall RIM be liable for any special, incidental, consequential or punitive damages, including but not limited to, loss of profits or loss of market, whether or not RIM had knowledge that such damages or losses might occur. In no event shall RIM liability for aggregate losses at any one time at any one place exceed $100,000 unless mutually agreed upon in writing by both parties prior to tender of the shipment(s). Where Customer seeks to declare a value for a shipment consisting of more than once piece, it shall be Customer’s responsibility to have a numbered label affixed to each such piece and then to declare a value correlating to each such number in the space provided on the face of the shipping document(s). Failing compliance with this requirement, RIM liability for loss or damage to any part of such shipment shall be limited to the average declared value of the shipment times the number of the piece(s) lost or damaged.

10. Claims

10.1 At time of delivery, the consignee shall sign a delivery receipt acknowledging receipt of the Shipment and any apparent exceptions to the good order, count and condition of the Shipment. Any additional exceptions discovered during a further inspection in the driver’s presence shall be noted on the delivery receipt. If no exceptions to good order, count or condition are noted on the delivery receipt, the Shipment is presumed to have been delivered in the same good order, count and condition as when initially received by RIM. Notations such as “subject to inspection” and “subject to count” do not constitute exceptions to the good order, count and condition of the Shipment.
10.2 If any loss or damage not ascertainable at time of delivery is later discovered, written notice must be provided to RIM no later than 7 days after the date of delivery, after which time, with no notice having been given, the Shipment is presumed to have been delivered in the same good order, count and condition as when initially received by RIM.
10.3 If a Shipment is delayed, lost or otherwise not delivered, written notice must be provided to RIM no later than 45 days after the date on which the Shipment should have been delivered, after which time, with no notice having been given, the Shipment is presumed to have been delivered in the same good order, count and condition as when initially received by RIM.
10.4 RIM is entitled to inspect the Shipment and all materials used to package or protect the Shipment at the place of delivery in the same condition as at delivery. Failure to maintain the shipment at the place of delivery may result in declination of claim. Failure to supply packing material for inspection may result in declination of claim.
10.5 It is incumbent upon the claimant and any other interested party to mitigate the damages to the extent that is reasonably possible.
10.6 Unless subject to a specific statute or international convention establishing a longer period, all claims for loss, damage or delay must be submitted in writing within 7 days to the RIM local office or to the RIM Corporate office located at 1303 Jack Court, Bartlett, IL 60103, USA, Attn: Claims, or sent via email to claims@RIMlogistics.com. Such claims must include copies of all shipping Documentation, delivery receipts, invoices, photos and any other documents supporting the claim. The failure to provide timely notice shall be a complete defense to any suit or action commenced by Customer for the loss, damage or delay.
10.7 If a claim was not discoverable by the exercise of reasonable care within the applicable time period, the Customer must give notice forthwith after receiving information as to events that may give rise to a claim. Failing notice as required by this clause, the claim is barred and no action can be brought against the Company to enforce the claim.
10.8 These Conditions shall be governed by the laws of Canada and of the province within Canada in which RIM has its principal place of business. By accepting the services provided under these Conditions, the Customer irrevocably attorns to the exclusive jurisdiction of the Courts of that Province and the Federal Court of Canada.
10.9 The Parties agree that where they have used electronic communications to transact in whole or in part any business such communications will be given legal effect in accordance with the provisions (so far as they may be applicable) of the Uniform Electronic Commerce Act as approved by the Uniform Law Conference of Canada.
10.10 No claim will be considered until all current and past due transportation charges owed by Customer to RIM have been paid in full. The amount of freight claims may not be deducted from transportation charges.
10.11 If RIM pays a claim for loss of or damage to a Shipment, RIM shall be entitled to possession of the portion of the Shipment for which the claim was made or the salvage value thereof.
10.12 Claims for overcharges or duplicate payments must be received in writing by RIM no later than 180 days of Customer’s receipt of the original invoice from RIM; and, provided that such claim has been timely filed, any action or proceeding by Customer against RIM to recover such charges shall be commenced not more than 18 months after Customer’s receipt of RIM applicable invoice.
10.13 Claims for damage to Customer’s, a shipper’s and/or a consignee’s premises incurred during performance of service(s) by RIM will be deemed untimely unless such damage is noted on the bill of lading or delivery receipt, or unless reported to RIM in writing to 1303 Jack Court, Bartlett, IL 60103, USA, Attn: Claims or claims@RIMlogistics.com within 24 hours of service at that location. RIM shall be entitled to make inspection of any property damage prior to any repairs. Failure of Customer, the shipper and/or the consignee to notify RIM of any such damage in a timely manner will be grounds for declination of any such claim and shall serve as a bar to any recovery in a court of law or otherwise.

11. Prohibited Cargo

The following articles shall not be tendered to RIM for transportation: any Shipment prohibited by law, aircrafts, aircraft parts, animals (live), antiques, artwork, fine arts, statues, asbestos tiles, bank notes, blood/blood products, bulk commodities, cement, confectionary/chocolates, currency, Dangerous Goods Red label, eggs in the shell, explosives/fireworks, fertilizer, firearms & ammunition, fishmeal, furs & hides (processed & unprocessed), gems and precious stones, gold & bullion, iPods, IPads, jewelry (non-costume), meats/seafood (fresh, not frozen), nuclear fuels, one-of-a-kind articles or prototypes, PDA’s, handhelds & accessories, perfume products, pharmaceuticals, plants/flowers (live), precious metals, securities, monies, silver items, stamps, tobacco products/cigarettes, unprotected or unpackaged goods, valuable rugs (Persian, oriental)valuable papers (to include but not limited to bonds, deeds, documents, manuscripts, plans, securities, stamps, treasury notes), watches, yachts, X-ray or similar tubes. This list is not exhaustive, please contact RIM to determine if there are any exclusions based on specific commodities. Exclusions may apply to general merchandise such as used goods, automobiles and/or vehicles, bagged goods, ceramic and porcelain products including tile, personal effects, household goods, granite slabs and tile.
RIM shall not be liable for any loss, damage, delay, liabilities, penalties or fines resulting from the transportation of any of the foregoing articles, however described or mis-described in the shipping Documentation, and no employee or agent of RIM has any authority to accept for transportation such articles or to waive the limitations herein contained. RIM retains the right to refuse any such Shipment prior to acceptance. In the event RIM discovers after acceptance of a Shipment that the Shipment contains any of the herein mentioned articles, it reserves the right to refuse the Shipment, or, if already in transit, to refuse to deliver the Shipment to the consignee. Customer agrees to pay all expenses, freight charges, fines and penalties for said Shipment. Customer further agrees to indemnify and hold harmless RIM from any and all loss, damage, delay, liabilities, penalties or fines of whatsoever nature arising out of or related in any way to said Shipment.

12. Advancing Money

All charges must be paid by Customer in advance unless RIM agrees in writing to extend credit to Customer pursuant to a signed Credit Application. RIM’s extension of credit to Customer in connection with a particular transaction shall not constitute RIM’s consent to grant future credit.

13. Indemnification

The Customer shall forever indemnify, defend, refrain from suing, and hold harmless RIM and RIM’s subsidiaries, affiliates, shareholders, directors, officers, employees, agents, contractors, representatives, and Third Parties engaged by RIM, of and from all claims, damages, losses, lawsuits, administrative proceedings, all other proceedings, liabilities, costs, and expenses, wherever and whenever brought or occurring, wholly or partially caused by or involving: (a) any latent or patent condition, any quality, or any part of Customer’s goods, (b) any conduct, omission, or misstatement, by Customer or of any Third Party acting for on behalf of Customer, whether or not intended, unintended, negligent, or knowingly or unknowingly in violation of any law, treaty, convention, agreement, Documentation, or industry practice, (c) any Documentation, information, or instruction, or the lack thereof, given or not given to RIM or any Third Party by the Customer or any Third Party acting for or on behalf of Customer, and (d) any release of Customer’s goods by RIM contrary to any Third Party instruction. By way of example and not limitation, the foregoing shall include claims for property damage, personal injuries and death; fines and penalties; the expenses of domestic and international travel; storage and demurrage charges; lodging, meals; and the fees of consultants, experts, and attorneys.

14. Acceptance and Payment for Shipments

RIM shall have no responsibility or liability if any bank, consignee, or other Third Party: (a) accepts or refuses to accept any shipment, letter of credit, bill of lading, or other documents, or (b) pays or refuses to pay for any shipment, regardless of the provisions of a letter of credit, bill of lading, or the provisions of other documents or instructions. Customer shall be responsible for all charges and expenses incurred or assessed by RIM in connection with a shipment and/or its transportation and/or storage. Amounts due shall be paid without deduction or offset upon issuance of invoice by RIM for such services unless otherwise agreed to by both parties in a written contract. RIM has the right to revoke credit at any time.

15. Costs of Collection; Interest

The Customer shall upon demand pay to RIM all expenses and costs incurred or paid by RIM, including the fees of consultants, experts, and attorneys, in any dispute to enforce these Terms and Conditions, RIM’s invoices, or RIM’s bills of lading, including but not limited to the collection of payments owed by the Customer to RIM. All past due amounts owed by the Customer to RIM under any invoice or any bill of lading, or under these terms and conditions, shall earn simple interest at the rate of 15% per annum or the highest lawful rate, whichever is less.

16. General Lien and Security Interest

All goods (and documents relating to goods) shall be subject to a particular and general lien and right of detention for monies owing either in respect of such goods, or for any particular or general balance or other monies owed, whether then due or not, by the Customer, sender, consignee or owner of the goods to RIM. If these monies remain unpaid for 10 days after RIM sends notice of the exercise of its rights to these persons by any means of communication reasonable in the circumstances, the goods may be sold by private contract or otherwise at the sole discretion of RIM, and the net proceeds applied on account of the monies owing. The Company will not be liable for any deficiencies or reduction in value received on the sale of the goods nor, will the Customer be relieved from the liability merely because the goods have been sold.

17. No Duty to Maintain Records for Customer

Customer acknowledges that it has the sole duty and is solely liable for maintaining all records required thereunder. RIM shall only keep such records that it is required to maintain by any applicable law, but in so doing RIM shall not act as a “record-keeper” or “recordkeeping agent” for Customer.

18. Obtaining Binding Rulings, Filing Protests

RIM shall not be obliged to undertake any customs release action, including, but not limited to, obtaining binding rulings, advising of liquidations, filing of petitions or protests, or determining or declaring the value of goods or shipments absent Customer’s timely written declaration delivered to RIM. In addition, RIM shall not be obliged to collect funds for Customer from any Third Party.

19. Preparation and Issuance of Bills of Lading

Whenever RIM prepares or issues a bill of lading, RIM shall be under no obligation to specify thereon the number of pieces, packages or cartons unless specifically requested to do so in writing by Customer or its agent, and Customer shall pay for same at RIM’s then prevailing rate. In so doing, RIM may rely on and use the cargo weight and all other information or Documentation supplied by Customer or the Customer’s agent without verifying the accuracy thereof.

20. Exclusive, Modifications

For each shipment, these terms and conditions and RIM’s invoices and bills of lading pertaining to that shipment set forth the entire agreement of the parties with respect to that shipment. Without notice to Customer, from time to time RIM may modify these terms and conditions by posting the change on RIM’s website at www.RIMlogistics.com, and such changed terms and conditions shall apply to all future shipments. Therefore, Customer should review these terms and conditions before placing an order with RIM for RIM’s services.

21. Compensation of RIM

The compensation of RIM for its services shall be included with and is in addition to the rates and charges of Third Parties who transport, handle, and otherwise deal with the Customer’s goods, and such compensation to RIM shall be without regard to any brokerage, commissions, dividends, or other revenue received by RIM from Third Parties. Customer’s performance of these terms and conditions and the provisions of RIM’s invoices, including the Customer’s payment obligations to RIM, shall not be subject to any claim, counterclaim, setoff, or recoupment, including without limitation, claims that RIM materially breached any of its obligations to the Customer.

22. Severability

If a court determines that any of these terms and conditions or any provision of any RIM invoice or bill of lading is invalid or unenforceable, the remainder thereof shall remain in full force and effect, and Customer consents to a modification of these terms and conditions, the invoice, and the bill of lading to make them enforceable while remaining as similar as possible to the original.

23. Power of Attorney

This provision constitutes Customer’s power of attorney to RIM, so that whenever necessary or desirable to provide any services, at RIM’s discretion, on Customer’s behalf, and at Customer’s expense, RIM may, but is not required to: (a) sign instruments, (b) perform acts, (c) provide assistance, or (d) comply with, enter into agreements with, or pay Third Parties, under Third Parties’ terms or rules, whether customary or otherwise, including shipping fees, storage charges, detention charges, duties, and taxes. All of the foregoing shall be binding on Customer, for which Customer may owe RIM additional fees at RIM’s then current rates.

24. Demurrage

Customer shall pay RIM all the demurrage and other fees charged or incurred by RIM to warehouse or store Customer’s cargo.

25. Customer’s Representations and Warranties

Customer represents and warrants the following to RIM and to all of RIM’s vendors, for which Customer shall be entirely and strictly liable, and on which RIM and its vendors may rely regardless of their knowledge or notice to the contrary: (a) At the time of initial receipt by RIM or its initial vendor, the Customer’s cargo shall be in a condition entirely satisfactory to Customer and all Third Parties having any interest or concern regarding the Goods. (b) The Customer’s cargo shall be of a type and shall be in a condition that conforms to all laws, excluding changes to the cargo negligently or intentionally caused by RIM any RIM vendor. (c) The coding, crating, description, labeling, marking, and packaging of the Customer’s cargo by anyone other than RIM or any RIM vendor is entirely correct, entirely suitable to transport the cargo by any mode selected by RIM, and does not violate any law. (d) The crating and packaging supplied by anyone other than RIM or any RIM vendor is not infested or hazardous and is otherwise in good condition. (e) All the Documentation, instructions, declarations, weight designations, and other information furnished to RIM or any RIM vendor by or for Customer or any Customer agent in connection with the Customer’s cargo are entirely accurate and complete, and include all the information concerning the cargo that RIM or any RIM vendor might require to properly and lawfully perform RIM’s services. (f) Immediately upon receipt by Customer or Customer’s agent of any document or communication from RIM or any RIM vendor, Customer shall completely inspect all such documents and communications and immediately inform RIM of every inaccuracy therein. (g) The use or dissemination by Customer or any Customer agents of gratuitous advice that RIM or any RIM vendor gives to Customer or Customer’s agents shall be at Customer’s sole risk. (h) Customer agrees to allow RIM to endorse or counter-sign weight certifications or tickets to meet the requirements of SOLAS in the event weight verifications are not included supplied by Customer.

26. No Modification

Except as otherwise provided above, these terms and conditions, RIM’s invoices and RIM’s bills of lading shall not be modified except by a writing signed or acknowledged by RIM and Customer, and shall not be modified by the conduct of RIM or any Third Party. RIM’s failure or forbearance to require Customer’s strict compliance with these terms and conditions in their then current content, RIM’s invoices and RIM’s bills of lading, whether or not occurring on multiple occasions, shall not thereby modify them, shall not excuse Customer’s future compliance, and shall apply only to the specific instance of RIM’s failure or forbearance.

27. Successors and Assigns

These terms and conditions and the provisions of all RIM invoices and bills of lading shall be binding on and shall inure to the benefit of the parties’ respective successors and assigns.