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RIM logistics Honored with FORTUNE™ Partners Top Service Leader Award


RIM logistics Honored with FORTUNE™ Partners Top Service Leader Award

[Roselle, IL] November 6, 2017 – RIM logistics, ltd. Is proud to announce that Mike Powell, Vice President, Technology Solutions, was selected as a winner of FORTUNE™ Partners Top Service Leader Awards. Sponsored by Salesforce, these awards recognize individuals who have helped transform their customer service organizations through their commitment to customer experience, leadership and innovative service practices.

Celebrating its 20th anniversary as a customer-centric service provider, RIM logistics has undergone a major digital transformation. RIM has always placed great value in its relationships with customers, employees, and partners.  At a foundational level, RIM sells service and information. Recognizing that an effortless experience is paramount, RIM continues to evolve with consumer buying patterns. RIM logistics has deployed an omni-channel approach to service, RIM Community.

“RIM has always been customer obsessed, but we knew that we needed to have visibility into the patterns of our customers’ needs to build out our predictive service model.  We recognized that a digital transformation was vital to RIM’s future and our customers,” said Rob Mueller, President. “Mike Powell, RIM’s Vice President, Technology Solutions, had a vision for an adaptive service platform; deliver a disruptive approach to a historically manual process-driven industry. This concept allows us to provide our customers an effortless experience leveraging a collaborative platform backed with an unparalleled level of service.”

“Customers expect great service from every company at every interaction, but businesses often struggle to meet their growing expectations,” said Bill Patterson, SVP and GM, Salesforce Service Cloud. “RIM logistics is raising the bar when it comes to customer service through its commitment to delivering personalized, connected customer experiences.”

About Fortune: FORTUNE™ Partners Service Leaders Awards, sponsored by Salesforce, recognize business leaders within companies who make significant contributions to improving the customer service experience. To be considered for the award, nominees’ companies were required to be headquartered in the United States, have between 1,001 and 9,999 employees and be at least five years old. Nominees were required to complete a survey about their customer service experiences, and an impartial, independent panel of leading industry experts evaluated their responses using agreed-upon criteria to determine our 30 finalists. A panel of judges featuring FORTUNE editors, and customer service experts Shep Hyken and Kerry Bodine then narrowed the list down to the 10 award winners.

Winners will appear in the November 2017 print issue of FORTUNE and online at

About RIM logistics: Founded in 1997, RIM logistics has been a leader in the logistics space, putting best practices to work for our customers. The company has a strategic global presence and more than 300 employees specializing in air, ocean, domestic, and international freight forwarding, warehousing and distribution, domestic operations, project management, customs brokerage, duty drawback, cargo insurance, consolidation, cross trade and compliance consulting.

About Salesforce: Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:

RIM logistics, ltd. Contact:
Jaclyn Melka
Tel: (630) 595-0610