RIM would like to remind our customers that US Customs and Border Protection (CBP) ceased issuing paper refund checks effective February 6th, 2026. As announced in the Electronic Refunds Interim Final Rule published on January 2nd, 2026 in the Federal Register (FR Document 2025-24171), all CBP refunds are now issued electronically through the Automated Clearing House (ACH), subject to limited exceptions.

Important for Importers

Importers must enroll for ACH refunds through the CBP ACE Portal. Refunds cannot be issued until this process has been completed and banking information has been properly established within the portal.

An introduction to the ACE Portal can be found here, and detailed instructions on creating an account and completing the application process can be found here.

Assistance from RIM logistics, ltd.

RIM logistics, ltd. would like to provide additional guidance regarding access to the ACE Portal and how to properly complete the enrollment process. Please refer to the attached PDF, which walks through the steps required to create and configure your account.

For customers who would like additional support, we are pleased to offer one-on-one ACE tutorial sessions of up to 60 minutes. These sessions are designed to help you become more comfortable navigating the portal, running reports, and utilizing key ACE features to support your compliance and reporting needs. Sessions can be scheduled at your convenience and are billed at our consulting rate of $250.

If you have any questions during the setup process or would like to schedule a session, please contact Stacia Keegan at staciakeegan@rimlogistics.com. We would be happy to assist you in making the most of the ACE portal.