Customs and Border Protection (CBP) provided an update to the ACE Secure Data Portal to support electronic refund transactions in accordance with Executive Order 14247. The enhancements enable authorized trade users to provide US bank information in the ACE Portal, facilitating electronic refunds from CBP via Automated Clearing House (ACH).

To access the ACE Portal Trade Update guidance, click here.

ACH Bank Information for Electronic Refunds Quick Reference Card

• Currently, this functionality only applies to the importer receiving refunds directly.
• Only the Trade Account Owner (TAO) can Add/Edit/View the ACH Refund Bank information. CBP expects to deploy the additional account user permission in December 2025.

The Bank Account must be added at each 5106 EIN + Suffix level individually. Some importers have different bank accounts at the suffix level and each 5106 is treated individually.

This ACE Portal Electronic Refund Enrollment replaces the ACH refund form process. Importers will be expected to have a portal account to apply for ACH Refund going forward.

When navigating to the ACH Refund Authorization tab, click on the “Get Info/Refresh” button. This will pull in any ACH Refund bank information that was previously on file via the form. If the information is not there, make sure you are the Trade Account Owner (TAO). Otherwise, you will not have permission to view the bank account information

Additional Support:

For CBP refund-related questions, contact revenuerefunds@cbp.dhs.gov or call (317) 298-1200, ext. 4015, while ACE portal questions should be directed to the ACE Account Service Desk (ASD) at (866) 530-4172 or ace.support@cbp.dhs.gov.

Additional information on creating an ACE portal account can be found in our September 16th Customer Advisory, Reminder: Create Your Secure CBP ACE (Automated Commercial Environment) Portal Account. Please reach out to your RIM representative if you have any further questions.