Our tech integrations and industry-leading customer experience platform give you instant visibility to your shipments and 24/7 access to reports so you can plan downstream operations with confidence.
As a tech-focused logistics provider, we’re committed to providing cutting-edge technology solutions that are at the forefront of our industry.
RIMVision.
Our Customer Experience Platform
Data and analytics are crucial to everything you do and having real-time visibility into what is happening with your supply chain is a must. Our industry-leading customer experience platform known as RIMVision gives you the visibility you need to make the best business decisions — now and in the future.
Some of the highlights of RIMVision include:
Order Management to understand consolidation opportunities, partial or full orders, on-time measurement by supplier and more
RIM Vision also allows you to see CO2 measurements to track for your sustainability initiatives.
“
To go from having very little visibility to now being able to pre-schedule a work order inside one of our plants and have end-to-end visibility all the way through to delivery helps us in so many ways.
We can save on working capital and labor expenses; compress the lead time to deliver to our customers; be way more agile for special orders; and create a true sales and operations plan.
We can also make quicker decisions when we need to pivot, so that if there is a labor dispute at a port, or changes in tariffs, or a problem in the Panama Canal, we can analyze everything from a data perspective and change course quickly and strategically.”
—Senior Director of Supply Chain of a Leading Global Manufacturer of Infrastructure Products
Our core operating platform
Our core operating system is a single, cloud-based global platform that is scalable, reliable, and highly adaptable to the needs of our customers.
This platform includes the following global functions:
• A global Transportation Management System (TMS) for Air, Ocean, and Ground
• A global Customs platform for clearance and trade compliance
• A global Warehouse Management System (WMS)
• A global financial system for recordkeeping, invoicing, and more
• A global document repository for imaged documents relating to the supply chain
Additionally, we have implemented the following supplementary software to provide specialized functions:
• An e-commerce/fulfillment solution integrated with many of the shopping carts and related parties to this type of business
• A U.S. domestic Transportation Management System (TMS) integrated with the majority of the U.S. carrier network
• Salesforce for customer and service management
• Box for integrating and sharing documents
Integration
One of the best ways to understand your supply chain and to operate as efficiently as possible is to directly share information between your organization and RIM.
We’re proud to be one of the only logistics companies that have an in-house integration team — seasoned IT experts who all have deep knowledge of supply chain. Our team facilitates our straightforward integration process and can integrate with any format or system, often ready to start testing your integration in as little as two weeks, depending on the scope. No matter if your integration of choice involves APIs, XMLs, flat files or other means, we are here to partner with you.
Cybersecurity
RIM is an enterprise, cloud-based system with partial on-site, limited server infrastructure. RIM’s network and client information are secured through multiple channels.
Continuously evaluating and monitoring threats to data security, RIM is committed to investing in top-quality antivirus protection, firewall protection (with 24/7 on-call service), secure VPN, and a single sign-on (SSO) process with two-way multi-factor authentication and notifications of suspicious access attempts.
We also have detailed business continuity plans in place to guide us in the event of an incident.
“
Having RIM do our system integration and customization in-house was key because they really understand the logistics business in a way that an outside IT integrator does not.”
— Senior Director of Supply Chain of a Leading Global Manufacturer of Infrastructure Products
Discover how our technology solutions are improving our customers’ operational efficiency.
