The below was taken in part from the NCBFAA:

US Customs and Border Protection (CBP) updated their CAPE FAQ document on 5/20/26 with new questions and responses.

CBP also recently published CSMS # 68228015 – New ACE Portal Account Application with the following information:

On April 1st, 2026, US Customs and Border Protection (CBP) released a modernized ACE Secure Data Portal (ACE Portal) account application for the trade community. The new digital web form facilitates: 

• Submission of information to CBP when applying for a new ACE Portal top account
• Requests to update Account Owner information
• Communication with CBP on the account setup process 

The modernized tool also adds enhanced processing features for CBP personnel. 

Below is an overview of the ACE Portal trade account application options. These options only apply to companies who do not have existing ACE Portal access. 

New ACE Portal Top Account Applications

• Importer Sub-account: Importer Application (For companies who need to set up the Importer sub-account view for multiple Importer of Record numbers, use the legacy ACE Portal application form.)
• Exporter Sub-account: Exporter Application
• Protest Filer Sub-account: Protest Filer Application
• All Other Sub-accounts: New ACE Portal Application

Going forward, applicants are strongly encouraged to use the applicable web-based ACE Portal application for faster processing by CBP. CBP will temporarily continue to accept the legacy PDF-based application during the initial roll out period for the new web-based application. The application is available on the legacy application webpage and can be submitted to ACE.Applications@cbp.dhs.gov. 

For more information on applying for an ACE Portal top account, review the Applying for an ACE Secure Data Portal Account webpage. 

For information on how to add one or more sub-accounts to an existing ACE Portal top account, review the Managing an ACE Secure Data Portal Account webpage.

1. To update the Trade Account Owner: CBP modernized ACE Secure Data Portal (ACE Portal) account application for the trade community. See CSMS # 68228015 – New ACE Portal Account Application Now Available
   1. There is a new process to update the Trade Account Owner for an existing  active ACE Portal Account. This below link is for CBP’s new Web Form for the ACE Secure Data Portal Application; it replaces the legacy PDF form. This web based form allows for faster processing by CBP.
      Link: https://aceaccountreview.cbp.gov/
   1. For information on how to add one or more sub-accounts to an existing ACE Portal top account, review the Managing an ACE Secure Data Portal Account webpage.
   1. If you need to create a new ACE Portal Top Account with the Importer Sub-Account View, please follow this link.
2. If you need help identifying the Trade Account Owner (TAO), email ace.support@cbp.dhs.gov with the subject line “Trade Account Lookup,” and provide your full legal name and your EIN, SSN, or Customs assigned number. CBP will email the TAO.
3. If you are looking to add an Importer Sub-Account view to an existing Broker Top account, there is a new electronic form submission process: https://www.cbp.gov/trade/automated/how-to-use-ace/portal-applying.

Please see below

Updated: Application for All Other Trade Activities

Use this application to: 

(1) Apply for a new ACE Portal top account with any other sub-account view
(2) Apply for a new ACE Portal top account with any type of sub-account for multiple sub-account identifier numbers
(3) Add one or more sub-accounts to an existing top account
(4) Add one or more sub-account identifiers to an existing sub-account view

Assistance from RIM logistics, ltd.

If you have not yet set up your ACE portal, RIM logistics, ltd. would like to provide additional guidance regarding access to the ACE Portal and how to properly complete the enrollment process. Please refer to the attached PDF, which walks through the steps required to create and configure your account.

For customers who would like additional support, we are pleased to offer one-on-one ACE tutorial sessions of up to 60 minutes. These sessions are designed to help you become more comfortable navigating the portal, running reports, and utilizing key ACE features to support your compliance and reporting needs. Sessions can be scheduled at your convenience and are billed at our consulting rate of $250.

If you have any questions during the setup process or would like to schedule a session, please contact Stacia Keegan at staciakeegan@rimlogistics.com. We would be happy to assist you in making the most of the ACE portal.