Exceeding expectations through every step of the supply chain
“
There are a lot of companies that can deliver shipments, but there aren’t a lot of companies like RIM. They treat every shipment with equal importance — whether it’s a ton of steel in finished products or a small shipment of five boxes. They’ve really taken great care of us for all the years we’ve been a customer.”
— President of a surgical instrument company
Five reasons why RIM is different from your current freight forwarder
1
We know freight.
Our company is stacked with true experts in every stage of the supply chain. With decades of experience in air, ocean, rail, truck, warehousing, PO management, and compliance, we’ve seen and navigated it ALL.
2
We’re experts at handling chaos.
Any freight forwarder can move a box, but very few have got you covered when “ship” hits the fan. That’s our sweet spot! Whether it’s new tariff mandates, trade lane disruptions, last-minute shipments or anything else, we’re highly responsive and know how to pivot fast.
3
We take the stress of global compliance off your plate.
RIM’s compliance team is second to none. They are wizards at domestic and international compliance, providing you with high-touch guidance and proactive and timely handling of your compliance paperwork that keeps your shipments moving on-time, every time.
4
We provide real-time visibility and analytics.
Our technology integrations and five-star customer experience platform allow you to instantly see what’s shipped, what’s arriving, and what needs attention — saving you dramatically more time to plan downstream operations with confidence.
5
You’ll enjoy single point account management.
Managing your account should be easy and streamlined. That’s why we assign an Operational Account Manager to all qualifying accounts. They’ll be your sole point of contact for consultation, guidance, and day-to-day support — providing you with the best customer care you’ve ever experienced in a logistics partner.
“
What’s most valuable to me about working with RIM is their ability and willingness to customize solutions and support our special projects. There have been a number of times where our vendors have not been able to meet our needs and RIM has stepped in and taken care of it. All they need is a brief call to tell them what our expectations are for the project and the timeline, and I don’t have to deal with it from there. I know they’re going to take care of it.”
— Senior Manager of Supply Chain of a global jewelry brand