As we had previously published, RIM logistics, ltd. embarked upon a journey in 2019 to embrace various integration points within the supply chain, our own software, and the ability to provide a better overall customer experience. This month, we want to further update you on what this looks like and where we are headed in 2020.
It has long been known that tracking, tracing and reporting are core elements to our industry’s service offerings. In fact, almost everyone has a version of it or the ability to do it. The real differentiator is how real-time, touch-less, accurate and continuous can a company make it? We have spent a great amount of time around understanding the foundations of customer visibility and satisfaction, and how integration can play a role in that.
As we close out 2019, RIM logistics, ltd. will have successfully re-mapped out the standard movements on all legs of its international shipments, and integrated the vast majority of those through API-led connectivity. API (Application Programming Interface) is a programming-based software interface that acts like a bridge between two or more applications and/or systems, enabling them to seamlessly communicate with each other, without making any change in the original application or system.
We have been successful with API connectivity with the vast majority of ocean carriers and the North American rail systems, and are working towards connecting with drayage providers. We have also been focused on building core integrations through our Domestic Transportation System (TMS) and our Warehouse Management System (WMS).
Additionally, we have standardized events and timing, along with setting up intelligence to look for gaps or missing data pieces, all which will be fully realized in 2020.
Notably the most exciting piece we have built, and are in the final phases of, is our connectivity to non-RIM partners throughout the world. Today, our offices in Hong Kong, the Philippines, the U.S.A., Canada, the United Kingdom and Germany all operate on the same system. That is the easy part. Our partner network, which is core to our business model, has often consisted of manual processes and associated data input. By the end of this year, our two largest partners will be fully integrated, providing seamless data integration and real-time visibility throughout all parts of Asia, Central and South America. This will enable automated booking tools to vendors, factories and customers alike, stretching our digital reach and continuing with a global standardization around e-booking, visibility, and dashboard views.
Lastly, we successfully launched our Business Intelligence platform this year, giving customers real-time updates to various business review metrics that were often delivered through manual reports, excel spreadsheets and more. We are continuing to grow this platform and widen its capabilities heading into 2020.
We are extremely excited for these new developments and can’t wait to share more with you as we continue on this journey.
–Jason Steinke, Executive Vice President